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Avocent Professional Service
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Support

Avocent Professional Services Support Programs
The Avocent Professional Services hardware support and software upgrade protection programs offer a complete range of solutions including advanced replacement, 24/7 technical services, priority access to Avocent technical services and software updates. These programs give you major benefits such the ability to:

  • Forecast and plan your maintenance costs
  • Maximize your system performance
  • Purchase a service plan that best suits your particular requirements
  • Priority case handling
  • Protect your investment
  • Access new software releases over the term of the software upgrade protection agreement
 
Hardware Support Programs

Avocent Professional Services Hardware Support Plus Program.
This program offers advance replacement on all hardware/appliances covered by the Avocent Professional Services program. This program is available in pre-paid, and 1 year anytime options.

Avocent Professional Services Hardware Support Premium Program.
This program offers advanced replacement plus 24 x 7 telephone support covered by the Avocent Professional Services program. This program is available in pre-paid, and 1 year anytime options.
 
Software Upgrade Protection
This program offers software updates and upgrades on Avocent software covered by the Avocent Professional Services program. This program is available in 1and 2 year pre-paid options, and a 1 year anytime option.
 
Site-based Support
Avocent offer a range of site-based services to support your Avocent solutions. The services include:

QuickTAC: Expedited escalation.  12 x 5 priority telephone access
TACAssist: Scheduled telephone/remote assistance
Onsite Support: Dedicated Avocent technical resource at your facility


For more information
For more information and assistance on hardware support and software upgrade protection programs please contact your local Avocent representative or click here.

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Avocent delivers a comprehensive range of post-sales services to support your IT environment
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Customer Quote

"I was extremely happy with Avocent's DSView 3 management software training course. The instructor was excellent and I liked the fact that we were able to use the product in a working lab. The knowledge we received for the price was definitely worth it."
– IT Operations Manager
Hunter Douglas